You won't find better customer service at a bike shop anywhere. I live in Florida, and I have been looking for a very specific bike for a couple of months. I finally found exactly what I was looking for at Lebel. I had a ton of questions and they responded to my emails quickly and professionally. I am so impressed with their customer service. The bike was already a great deal even before they reduced the price, and they stand behind what they sell. If I could give them 6 stars I would.