At bicyclesca, we stand behind our service, inventory and shipping processes with a 14-day money back guarantee. If your bike doesn’t meet your expectations, or the fit isn’t quite right, we’ll take it back. Period.

We gladly issue a full refund or store credit for purchases made in the last 14 days. Shipping costs will be deducted from your refund. Please allow 5 business days from the day we receive your item to be notified of your completed return

Returns must be initiated within 14 days of receiving your order. For returns for bikes, frames, and wheels, please call us at +1 (949) 873-6888.
You need to start the return process within 14 days of receiving your order. If you’re returning bikes, frames, or wheels, please give us a call or send a text message to +1 (949) 873-6888.

If returning a bike or wheelset, please make sure to package it properly using foam padding, zip ties, and hub protectors to minimize any potential shipping damage. Damage caused due to improper packing will be deducted from your refund.
All returned items must be in the same condition as they were when you received them and in original packaging.